Return Policy
Effective Date: 5 April 2025
At Jalwaa Gems, we aim to provide a smooth and hassle-free shopping experience. Below are the details of our shipping process:
- Order Processing Time:
- Orders are processed within 24–48 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Charges:
- Prepaid Orders: ₹70 approx. .
- Cash on Delivery (COD): ₹120 approx. .
- Delivery Locations:
- We ship across India.
- Tracking Your Order:
- A tracking link will be shared via WhatsApp and email once the order is dispatched.
- Shipping Delays:
- We are not responsible for delays caused by:
- Incorrect or incomplete shipping address.
- Courier service disruptions.
- National holidays or strikes.
Delivery Policy
Effective Date: 5 April 2025
- Estimated Delivery Time:
- Domestic Orders: 5–7 business days
- Delivery Process:
- Delivery will be made during business hours (10 AM–6 PM).
- Delivery agents will contact you for address verification (if required).
- Failed Delivery Attempts:
- If a delivery attempt fails, the courier will make two more attempts.
- If the delivery fails after three attempts, the product will be returned to our warehouse.
- Additional charges may apply for re-delivery.
- Delivery Issues:
- If you face any delivery issues, contact us at:
- Email: business.jalwaagems@gmail.com
- Phone: 8349927791
Return Policy
Effective Date: 5 April 2025
At Jalwaa Gems, customer satisfaction is our priority. We accept returns under the following terms:
✅ Eligible Conditions for Return & Replacement:
1️⃣ Damaged or Defective Product: If you receive a product that is damaged, broken, or defective. (Unboxing video is mandatory for verification.)
2️⃣ Wrong Product Delivered: If the received product is different from what was ordered. (Example: Wrong design, size, or colour.)
3️⃣ Manufacturing Defects: If the item has a visible defect related to craftsmanship or material.
4️⃣ Incomplete Order: If any part of the order is missing. (Example: One earring missing from a pair.)
❌ Non-Eligible Conditions for Return:
⛔ Change of mind after purchase
⛔ Minor colour variations due to lighting and photography
⛔ Items that have been used, worn, or tampered with
⛔ Customized or personalized jewellery (as per the customer’s request)
⛔ Damage caused due to misuse, mishandling, or improper care
- Return/ Replacement window (only for Damaged products):
- Returns are accepted within 24 hours of delivery.
- After 24 hours, returns will not be processed.
- Conditions for Return:
- Product must be:
- Unused and in original packaging.
- With all tags and labels attached.
- Free from any damage or wear.
- Proof Requirement:
- A 360-degree unboxing video is required as proof for return.
- Non-Returnable Items:
- Customized or personalized products.
- Discounted or sale items.
- Refund Processing:
- Only Replacement/ exchange / credit note with similar or higher value .
- If credit note issued then it will be valid till 30 days from date of issuing for Jalwaa gems website only.
- Return Shipping Charges:
- Return shipping charges are to be borne by the customer unless the product is damaged or defective.
Exchange Policy
Effective Date: 5 April 2025
We offer exchanges to ensure you get exactly what you want:
- Exchange Window:
- Exchanges are accepted within 24 hours of delivery.
- Conditions for Exchange:
- Product must be:
- Unused and in original packaging.
- With all tags and labels attached.
- Free from any damage or wear.
- Exchange Limitations:
- Exchanges are allowed for the same product or a product of equal value.
- Non-Exchangeable Items:
- Customized or personalized products.
- Discounted or sale items.
- Exchange Processing:
- Once the original product is received and verified, the exchange will be processed within 5–7 business days.
- Shipping charges for exchanges are to be borne by the customer unless the product is defective.
For any questions or concerns regarding our policies, contact us:
- Email: business.jalwaagems@gmail.com
- Phone: 8349927791