Contact Us

+919575193525

91 topaz, prithvi enclave, silver springs phase 2 mundla nayata indore madhya pradesh - 452020

business.jalwaagems@gmail.com

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    1.How do I place an order?

    Placing an order on Jalwaa Gems is simple and quick:

    • Browse our collection and select your favourite items.
    • Click on “Add to Cart.”
    • Once you've added all your desired items, go to the Cart.
    • Click on “Checkout.”
    • Enter your shipping details and complete payment.
    • You’ll receive an order confirmation via email and WhatsApp.
    2. What are the available payment methods?

    We accept the following secure payment options:

    • UPI (Google Pay, PhonePe, Paytm, etc.)
    • Credit and Debit Cards (Visa, Mastercard, Rupay)
    • Cash on Delivery (COD) – COD is available with an additional charge of ₹120 approx.
    3. Do you offer customization?

    Yes, we offer customization for bulk orders. If you would like to customize jewellery for a wedding, party, or special event, please contact us at:

    • Email: business.jalwaagems@gmail.com
    • Phone: 8349927791
    4. What if I receive a damaged product?

    We take utmost care in packaging and delivering your order, but in case you receive a damaged product:

    • Take a 360-degree video of the unboxing as proof.
    • Contact us within 24 hours of receiving the order.
    • Share the video and product details via WhatsApp or Email.
    • You will get confirmation from our side for the same. 
    • We will process a replacement or credit note ( same value ) after verification from our side.
    5. How do I track my order?

    You will receive tracking details via:

    • WhatsApp – A direct tracking link will be shared.
    • Email – Order confirmation and tracking link.
    6. What is your return and exchange policy?
    • Returns are accepted within 24 hours of delivery.
    • The product must be unused and in its original packaging.
    • A 360-degree unboxing video is required for returns.
    • Customized and discounted products are non-returnable.
    • Replacement or credit not or exchange  will be processed within 7–10 business days after approval from our side.
    7. Are your products made of real gold and diamonds?

    No, we specialize reseller  in imitation, American Diamonds , Polki, and statement jewellery made from high-quality materials like:

    • American Diamonds (A. D)
    • Kundan
    • Polki
    • High-quality gold and silver polish 
    • Imitation jewel 
    • Brass
    • German silver
    • Oxidised
    • Pearls

    Anti tarnish etc

    8. How do I care for my jewellery?

    To keep your jewellery looking new:

    • Store in a dry place, away from moisture.
    • Avoid direct contact with water, perfumes, and chemicals.
    • Clean gently with a soft cloth after use.
    • Store in an airtight box or a soft jewellery pouch.
    9. How can I modify or cancel an order?
    • Orders can not  be modified or cancelled .
    10. Can I buy in bulk or wholesale?

    Yes, we offer bulk and wholesale pricing.

    • For bulk orders, please contact us directly.
    • Custom designs are available for large orders.
      we can offer special packages or an event .