Shipping Policy
Effective Date: 5 April 2025
At Jalwaa Gems, we aim to provide a smooth and hassle-free shopping experience. Below are the details of our shipping process:
- Order Processing Time:
- Orders are processed within 24–48 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Charges:
- Prepaid Orders: ₹70 approx. .
- Cash on Delivery (COD): ₹120 approx. .
- Delivery Locations:
- We ship across India.
- Tracking Your Order:
- A tracking link will be shared via WhatsApp and email once the order is dispatched.
- Shipping Delays:
- We are not responsible for delays caused by:
- Incorrect or incomplete shipping address.
- Courier service disruptions.
- National holidays or strikes.
Delivery Policy
Effective Date: 5 April 2025
- Estimated Delivery Time:
- Domestic Orders: 5–7 business days
- Delivery Process:
- Delivery will be made during business hours (10 AM–6 PM).
- Delivery agents will contact you for address verification (if required).
- Failed Delivery Attempts:
- If a delivery attempt fails, the courier will make two more attempts.
- If the delivery fails after three attempts, the product will be returned to our warehouse.
- Additional charges may apply for re-delivery.
- Delivery Issues:
- If you face any delivery issues, contact us at:
- Email: business.jalwaagems@gmail.com
- Phone: 8349927791